deZem platform
Hosted professionally

The deZem platform is the heart of the deZem system, consolidating all data in one place. It is vendor-neutral and supports numerous standard protocols, interfaces, and upload formats.

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High-performance, fast, secure

Response time in milliseconds and system availability of 99,99 % - see our SLA

How do we guarantee this?

On powerful servers, incoming metering values are checked for plausibility, aggregated and finally stored in highly available database systems. Visualisation and analysis of data triggered by user request is separated from the processing of background tasks, e.g. triggering of alarms, creating reports, system monitoring, as well as managing backups. We offer both central and local hosting of the deZem platform.

Full‑service hosting in the deZem infrastructure (Saas)

  • ISO 27001 and ISO 9001‑certified system administration
  • 24/7 availability
  • Redundant data storage in at least two independent data centres located in Germany
  • Guaranteed, monitored performance
  • Secure, up‑to‑date versions of operating system, system services and software
  • Strict isolation of customer data in separate databases
  • Data centres 100 % green‑electricity operated

Hosting locally at the customer's premises (on-premise)

The deZem platform can also be hosted on premise at the client's site. However, we recommend on-premise hosting only for larger systems with at least 10,000 sensors and for customers with a well-established IT department. Administration responsibilities may be shared in different ways. In a tried and proven division of labour, the client's IT department is responsible for the maintenance of host systems and resources, while deZem monitors and administers everything else.

Optimal protection of your data

ISO-27001 certified
  • Continuously monitored system availability, confidentiality and integrity of data
  • Internal ISO 27001 auditor responsible for information security
  • Incident management and contingency planning
  • Secure development of systems and software
  • Restrictive management of entry and access
  • ISO 27001-certified data centres
  • Solely encrypted communication of all system components
  • Permanent monitoring of system health and capacity
  • Evaluation of information logs
  • Regular, systematic vulnerability assessment
  • Extremely high availability due to multiply redundant server dimensioning
  • Regular backups, storage in physically separate data centres
  • Controlled, prompt import of security and software updates
  • Periodic data privacy audits
  • Regular data protection audits

Optimal protected by ISO 27001

You can find further fascinating insights into the process leading up to ISO certification and the necessary preparations in this interview with our Information Security Officer.

to the interview

Discover more

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